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PUC Reminds Residents to Report Outages and Consider Storm Safety

Authored By: Pennsylvania Public Utility Commission

As the fourth “Nor'easter” this month moves across the state, the Pennsylvania Public Utility Commission (PUC) offered safety tips to residents:

Storm preparation tips:

  • Write down, print or save toll-free outage hotlines for your electric utility and/or your natural gas utility, which are listed on the PUC website.
  • Save the Internet address for your utility’s outage reporting system, which can provide updates on repair and restoration efforts. Those electric utility outage sites and natural gas company websites are available on the PUC website.
  • Keep your cell phone charged, so you can contact your utility, other emergency services and family members during any power outage.
  • Secure necessary food, medicine and other supplies, including batteries for flashlights.

Power outage tips:

  • Call your utility hotline to report outages - Do not assume that the utility already knows about your outage or that others have already called.
  • Do NOT touch or approach any fallen lines.
  • Stay away from objects or puddles in contact with downed power lines.
  • Do NOT try to remove trees or limbs from power lines.
  • Use a phone that does not require electricity, such as a cellular phone or corded phone. Cordless phones won’t work without electricity.
  • Do NOT call 9-1-1 to report power outages. Those calls take dispatchers away from other emergencies and can also slow a storm response because you're not talking directly to the utility.
  • SPECIAL NOTE: If you have a downed power line or another hazardous situation, call 9-1-1 and then contact your utility.

Additional safety tips:

  • Use flashlights or battery-operated lanterns for emergency lighting. Do not use candles or other potential fire hazards.
  • If you use a generator, do NOT run it inside a home or garage. Also, connect the equipment you want to power directly to the outlets on the generator, not your home's electrical system, which could shock or injure utility crews working on nearby power lines. Additional generator tips are available here.
  • Turn off lights and electrical appliances (except for the refrigerator and freezer). When power comes back on, it may come back with momentary "surges" or "spikes" that can damage equipment.
  • After you turn the lights off, turn one lamp on so you will know when power is restored. Wait at least 15 minutes after power is restored before turning on other appliances.
  • Check on elderly neighbors and those with special needs who might need additional assistance.

Gas safety tips:

  • Electric power outages can affect gas furnaces and other appliances. If they do not function properly when power is restored call a professional for service.
  • If you smell natural gas, get everyone out of the building immediately. Leave the door open and do NOT use phones, switch lights or turn appliances on or off, or take any other action while inside the building. After you are safely outside, call 9-1-1 from your cell phone or neighbor’s home.

The Pennsylvania Public Utility Commission balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner.