PUC Complaints

Information from the Pennsylvania Public Utility Commission on filing complaints with the Public Utility Commission. For most concerns with a PUC-regulated utility, you must contact the utility before you file a complaint through the PUC. If you have a problem with a utility and have already contacted the utility, filing a complaint is the next step. Two types of complaints can be filed with the PUC—informal or formal. Common informal complaints include residential billing issues, service quality and payment arrangement requests. Common formal complaints include rate protests.