Pennsylvania Public Utility Commission - Formal Complaint Process

Information from the Pennsylvania Public Utility Commission regarding it's formal complaint process is at the link below. The formal complaint process involves a legal proceeding where you and the utility must present facts on issues raised in your complaint to a PUC administrative law judge.

The process can take six months or more until a complaint is adjudicated. Individuals or companies may file formal complaints. Individuals are not required to have a lawyer to file a formal complaint. However, companies must be represented by an attorney.

If you do not want to enter into a legal proceeding with a formal complaint, another option is to submit an informal complaint. This involves filling out a simple online form and the issue is typically resolved in just 3 to 5 business days.