Pennsylvania Public Utility Commission - Informal Complaints

Information from the Pennsylvania Public Utility Commission to assist consumers in resolving complaints with utility companies under the PUC’s authority.

When an informal complaint is filed through the Bureau of Consumer Services (BCS), a BCS investigator works to facilitate discussion between the parties to resolve the complaint. This process is much less time-consuming than the formal complaint process and usually results in a faster resolution to the case. Informal complaints against utilities are confidential and not available for public inspection.

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