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Dept. of Human Services: Issue Reported That Some EBT Cards are Deactivated

The Pennsylvania Department of Human Services is reporting that an issue has been reported that some EBT cards that just received a Pandemic EBT (P-EBT) deposit on 7/20 or 7/21 are showing as deactivated and are being declined when used in a store.

If you are experiencing this problem, please know that the Department of Human Services (DHS) is issuing replacement cards for affected households, and they will be mailed to your address on file. If you need a replacement card sooner, you can visit any County Assistance Office for a new card. 

If you would like to check to see if your card has been deactivated, go to connectebt.com. If you see a status of ‘Mail Pan’ then your replacement card is on the way. You can also call the number on the back of your card to check if your card is deactivated.

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