Water Shutoffs in Philadelphia

Authored By: Pennsylvania Legal Aid Network

Online Assistance Clinics to Prevent Water Shutoffs

Starting July 20 and running through October 26, 2022, the Philadelphia Water Department will host online assistance clinics to support customers who need one-on-one help applying for affordability programs or payment agreements.

The clinics will take place on Wednesdays from 10 a.m. to 2 p.m.

Customers can get help filling out paperwork and ask questions about options like the Tiered Assistance Program (TAP), which can provide more affordable monthly bills based on household income and other factors.

Book your One-on-One Assistance Clinic

NOTICE: Heat Health Emergency

Water will not be shut off while the heat health emergency is in effect. 

Residential water shutoffs for delinquency were scheduled to resume on July 20, 2022. However, in following the City of Philadelphia’s public health policies regarding heat emergencies, these water shutoffs will be delayed in anticipation of a Heat Health Emergency being in effect starting Thursday, July 22. Shutoffs will resume after the emergency declaration is lifted. 

Any customer who received a shutoff notice should pay their bill now if possible, or call (215) 685-6300 to request an assistance application or payment agreement to avoid losing water. You can also apply online for assistance.

Water Customer Assistance Programs in Philadelphia

NOTICE:  New Grants Available from PA Department of Human Services
Pennsylvania is offering one-time grants to eligible PWD customers. 
Get up to $5000 for unpaid water bills. 
Learn more & apply


The City of Philadelphia use a single application for all water bill assistance programs, including the Senior Citizen Discount and the Tiered Assistance Program (TAP). If your income is too high for those programs, a Special Hardship can make you eligible for TAP. Customers in TAP can work toward Debt Forgiveness.

Fill out one Online Assistance Application,

You will be informed about which program offers the lowest bill.

Last Review and Update: Jul 20, 2022
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