Water will not be shut off while the heat health emergency is in effect.
Residential water shutoffs for delinquency were scheduled to resume on July 20, 2022. However, in following the City of Philadelphia’s public health policies regarding heat emergencies, these water shutoffs will be delayed in anticipation of a Heat Health Emergency being in effect starting Thursday, July 22. Shutoffs will resume after the emergency declaration is lifted.
Any customer who received a shutoff notice should pay their bill now if possible, or call (215) 685-6300 to request an assistance application or payment agreement to avoid losing water. You can also apply online for assistance.