This section of PALawHelp.org has information and resources about Consumer Issues for Seniors in Pennsylvania.
Click on a resource category listed below to see information related to that category.
New Rights for Buy Now, Pay Later Purchases
This fact sheet from the National Consumer Law Center provides information for consumers on their rights when using “buy now, pay later” options from companies such as Klarna, AfterPay, Sezzle, Affirm, Splitit, and PayPal. (December 2024)
PA Property Tax and Rent Rebate Program
The Property Tax/Rent Rebate Program supports homeowners and renters across Pennsylvania. This program provides a rebate ranging from $380 to $1,000 to eligible older adults and people with disabilities age 18 and older. This webpage from the Pennsylvania Department of Revenue explains who is eligible for the rebate program and how to apply.
Your Credit Card Rights
This fact sheet from the National Consumer Law Center provides information on consumer rights relating to the use of credit cards. This includes the types of disputes that might occur with a credit card company and how to resolve those disputes. (August 2016)
Consumer Law Forms from Aging Safely
Aging Safely has developed a set of three consumer law forms that can be used as standalone letters or work together as a package to help older adults who have been victims of financial exploitation or identify theft: (1) Letter to a creditor to request debt forgiveness when a bill is owed; (2) Letter to a creditor to dispute a charge from a bank or company; and (3) Letter to a credit bureau to dispute an item on a credit report.
How to File a Case in Philadelphia Small Claims Court
You can bring a lawsuit for less than $12,000 in Small Claims Court, which is part of the Philadelphia Municipal Court. This is an explanation of the Small Claims Court process in Philadelphia from Philadelphia Legal Assistance, as outlined in a brochure from the Philadelphia Municipal Court.
Upsolve
If you need to file Chapter 7 bankruptcy, you may be able to file your bankruptcy through Upsolve. Upsolve is a national non-profit that helps people file for Chapter 7 bankruptcy at no cost. Upsolve is an online program focused on assisting low-income Americans through Chapter 7 bankruptcy at no cost. Read about whether Chapter 7 bankruptcy is right for you!
How to File a Case in Philadelphia Small Claims Court
You can bring a lawsuit for less than $12,000 in Small Claims Court, which is part of the Philadelphia Municipal Court. This is an explanation of the Small Claims Court process in Philadelphia from Philadelphia Legal Assistance, as outlined in a brochure from the Philadelphia Municipal Court.
A Guide to Legal Issues for Pennsylvania Older Adults
The guide is designed to provide information about legal issues faced by Pennsylvania’s older residents and their caregivers. The authors and publishers intend to assist older adults make appropriate choices so they can maximize their personal autonomy, minimize costs, navigate the maze of government benefits and protect themselves against predators seeking to deceive, exploit or defraud them. The materials in this guide were current as of the date of publication. May 2025.
Living Trusts
This publication from the Erie County Bar Association outlines what a living trust is, who needs one, advantages and disadvantages of having one, as well as myths and scams involving living trusts. (June 2023)
Trusts
Information from the Erie County Bar Association about using a Trust in personal estate planning and business planning. (June 2023)
What To Do If You Are Arrested
Being placed under arrest does not always mean that you have been placed in handcuffs or taken to jail. Rather, an “arrest” is any action by law enforcement that indicates an intent to take you into custody or that restricts your movement to a degree that a reasonable person would not feel free to leave the scene. Should you be arrested, you have many rights which you may want to exercise. This provides information from the Erie County Bar Association concerning your rights and what to do when arrested. (2018)
New Rights for Buy Now, Pay Later Purchases
This fact sheet from the National Consumer Law Center provides information for consumers on their rights when using “buy now, pay later” options from companies such as Klarna, AfterPay, Sezzle, Affirm, Splitit, and PayPal. (December 2024)
Your Credit Card Rights
This fact sheet from the National Consumer Law Center provides information on consumer rights relating to the use of credit cards. This includes the types of disputes that might occur with a credit card company and how to resolve those disputes. (August 2016)
Area Agencies on Aging
Your local Area Agency on Aging (AAA) is the front door for aging services in your community. Your AAA is staffed with skilled workers who can provide information about services and also help in getting access to those services. Pennsylvania has 52 Area Agencies on Aging that cover all 67 counties.
Benefits and Rights for Older Pennsylvanians
The Benefits & Rights book, produced by the Department of Aging, is the commonwealth’s premier guide for information and resources serving older adults on the state and local levels. Topics in the book include housing, insurance, legal services, protective services, and long-term care ombudsman program. The books are available at local Area Agencies on Aging and the offices of state senators and representatives.
Financial Planners or Scammers
Consumer Advisory from the Pennsylvania Office of Attorney General about solicitations from so-called experts offering financial and estate planning services.
PA Courts Public Access Policy - Filing Requirements in the Courts (Video)
Effective on January 6, 2018, a new Public Access Policy is in effect in Pennsylvania Courts. This policy imposes requirements on anyone filing court documents in the trial and appellate courts to safeguard information in the documents they file. The Pennsylvania Courts have released this series of videos that explain the judiciary’s new policy for protecting confidential information and the required steps you must take to protect that information when filing documents in the courts.
PA Property Tax and Rent Rebate Program
The Property Tax/Rent Rebate Program supports homeowners and renters across Pennsylvania. This program provides a rebate ranging from $380 to $1,000 to eligible older adults and people with disabilities age 18 and older. This webpage from the Pennsylvania Department of Revenue explains who is eligible for the rebate program and how to apply.
Preventing elder financial abuse: Guide for family and friends of people living in nursing homes and assisted living communities
This guide from the Consumer Financial Protection Bureau’s Office for Older Americans is designed to help family members and friends of people living in nursing homes and assisted living communities learn how to prevent and report elder financial abuse. (November 2021)
Rights and Resources Guide
Reference guide for all consumers regarding their rights as consumers and how to avoid scams and frauds. (2025)
Safety Tips for Seniors
Pennsylvania has one of the highest senior populations in the country and our seniors are more active than ever. The Office of Attorney General is here to help protect and educate seniors on what to watch out for when they are out socially, traveling or simply enjoying their home life. The Office of the Attorney General created this brochure with information for seniors on possible scams, safety concerns and others.
Transportation - PA Department of Aging
Information from the Pennsylvania Department of Aging on transportation options, issues and support for seniors.
Upsolve
If you need to file Chapter 7 bankruptcy, you may be able to file your bankruptcy through Upsolve. Upsolve is a national non-profit that helps people file for Chapter 7 bankruptcy at no cost. Upsolve is an online program focused on assisting low-income Americans through Chapter 7 bankruptcy at no cost. Read about whether Chapter 7 bankruptcy is right for you!
How to File a Case in Philadelphia Small Claims Court
You can bring a lawsuit for less than $12,000 in Small Claims Court, which is part of the Philadelphia Municipal Court. This is an explanation of the Small Claims Court process in Philadelphia from Philadelphia Legal Assistance, as outlined in a brochure from the Philadelphia Municipal Court.