Automobiles

This section of PALawHelp.org has information and resources about Automobile issues in Pennsylvania.

Buying or Repairing a Car

Pennsylvania laws help protect you if you buy a new or used car or have one repaired. Here are things you should know.

Purchasing an Automobile

There are many restrictions on how a dealer can advertise cars for sale. For instance, a dealer cannot advertise a car unless it really is for sale. Also, a dealer cannot advertise a car as being "sale-priced" unless the sale price is lower than the regular price. The advertised price must include the usual charges for delivery of the car, including freight, handling and preparation charges, and the minimum basic equipment that usually goes with the car. If you were misled by an advertisement, the dealer may have violated the law. 

Federal law requires any dealer selling more than 5 cars per year to include a Buyer’s Guide with every used car they sell. This buyer’s guide must include sections telling you important information about the car's warranty coverage and your rights as a purchaser.  More information . . .

Don't let the salesperson talk you into buying a car that you can't afford. If you buy a car and can't make the payments, the car will be repossessed, and you will have to pay the difference between what you still owe and the resale price. 

If you are buying a car on credit, the dealer is required to give you a written statement of the credit terms before you agree to them. This statement must include the cash price, the down payment, the finance charge, the annual percentage rate, and the amount of your payments. Watch out for extra charges added to the cash price, such as insurance or a service contract. Check with several local banks or credit unions to see what credit terms they could give you before you arrange credit through the dealer. 

As a general rule you cannot get out of a contract to buy a car after you have signed it. Never sign a purchase order or a contract for a car unless you are sure you want to buy it and can afford it. You may cancel a contract for a car if the car is not delivered within eight weeks or the time agreed upon. In some circumstances you may revoke your acceptance of a car if it is not in the condition bargained for, but you should see an attorney if you want to do this. 

Pennsylvania law states that every vehicle offered for sale must be roadworthy. It is also illegal for a dealer to sell you a car without informing you of some serious problems the seller knows about or should know about. These include a cracked or twisted frame; a cracked engine block or head; bad transmission; bad differential; flood damage; or the car won't pass state inspection. 

Warranty. New cars are almost always sold with a warranty, but with used cars there is often only a short warranty or no warranty at all. Even if there is nothing in writing, there may be an implied warranty that the car is fit to drive. 

When a car is sold "as is," it means that there are no written warranties or implied warranties. However, you may still be able to force the dealer to fix the car if the dealer told you things about the car's condition that turn out not to be true, or if the car has one of the serious problem the seller knows about or should know about that are listed above. 

Car Repairs

Having a car repaired can sometimes be difficult, especially when you don't know exactly what needs to be done. But there are laws that help!

Here are some of the things that the law requires. 

1. A repair shop cannot say your car needs a repair if it does not. 

2. A repair shop cannot charge for repairs unless you agree to have the work done. If the cost of the repairs cannot be estimated beforehand, you have the right to ask that the repair shop call you, tell you the cost, and get your authorization before starting the repairs. 

3. You have the right to ask for the return of any parts replaced or, if the parts have to be returned somewhere else, you have the right to look at them before they are sent.  

4. You have the right to be told whether any parts put in your car were new, used, rebuilt, or reconditioned. 

5. Unless you agree otherwise, repairs must be completed within 24 hours. 

6. If you are to be charged for an estimate or for storage of your car, the fees should be posted in a place where they are easy to see. 

7. If the repairs were not done correctly, and you complain promptly, you have the right to have the work redone at no extra charge. 

Complaints

You may contact the State Bureau of Consumer Protection to file a complaint about a car dealer or repair shop. To find the office nearest you, call 1 (800) 441- 2555 or write to the Bureau of Consumer Protection, 15th Floor, Strawberry Square, Harrisburg, PA 17120.

You may also contact your local Bureau of Consumer Protection, a private attorney, or your local Legal Services office.
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